Shipping Guide

This guide provides detailed instructions and responsibilities for sellers and buyers when shipping merchandise and products. It covers scenarios using our providers and your own, cross-border shipments, cost allocation, quality assurance, and references to refund and insurance policies.

Definition

Shipping refers to the process of preparing, sending, and delivering physical merchandise or products from the seller (or provider) to the buyer. This includes:

Packaging and labeling items securely
Coordinating logistics with shipping providers
Handling cross-border shipments and compliance with import/export regulations
Ensuring delivery to the buyer’s address within the expected timeframe

Buyer refers to the person or entity who purchases merchandise or products from a seller, either directly or through the platform. Buyers are responsible for:

Paying all shipping, customs, and import fees
Reviewing product details, origin, and estimated delivery times
Receiving the products at the specified address

Seller refers to the person or entity who offers merchandise or products for sale on the platform or through their own channels. Sellers are responsible for:

Providing accurate product descriptions and origin
Packaging and dispatching products professionally
Communicating with buyers about shipping, tracking, and delivery
Ensuring products comply with local and international shipping regulations

Shipping can involve domestic or international transport and includes associated costs, tracking, and communication responsibilities.

1. Shipping Scenarios

A. Using Our Verified Providers

Products may ship from outside Europe, often from India or other countries where our providers operate.
High-quality standards are guaranteed for packaging, handling, and product integrity, even for international shipments.
Shipping times and countries of origin are clearly listed for each product.
Buyers are responsible for all shipping and import fees, including customs duties and taxes.
Sellers must provide accurate inventory and dispatch schedules to ensure timely delivery.

B. Using Your Own Providers (Artist’s Provider)

Products shipped via your own provider are still subject to the same rules:
- Buyer pays all shipping costs
- Seller ensures accurate product origin and expected delivery times
- Packaging and dispatch must meet professional standards
Cross-border shipping is allowed, but any delays or customs fees are the buyer’s responsibility.

2. Responsibilities

For Sellers:

Clearly specify country of origin, expected delivery time, and shipping method for each product
Ensure professional packaging and labeling to avoid damage
Dispatch products on time and communicate any delays immediately
Provide tracking numbers whenever available
Confirm that products comply with local regulations for cross-border shipment

For Buyers:

Review all product details, including origin, shipping cost, and estimated delivery times
Pay for all shipping costs, taxes, and import duties
Track packages using the provided tracking information
Understand that international shipments may take longer than domestic deliveries
For information about insurance and refunds, see Refund and Insurance

3. Shipping Costs

Shipping costs are always charged to the buyer, regardless of whether products are shipped via our providers or the seller’s own provider.
Costs include:
- Standard shipping fees from provider to buyer
- Any applicable import duties, VAT, or customs fees
- Optional insurance fees if selected

Transparency:

All costs are listed before checkout or purchase, so buyers know exactly what they will pay.
Sellers are not responsible for customs fees or additional import charges; these are borne by the buyer.

4. Cross-Border Considerations

International shipments may originate from:
- India (for products handled by our providers)
- Other countries depending on the seller’s provider
Buyers should anticipate:
- Longer delivery times due to customs clearance
- Possible additional taxes or import duties
- Delays during high-traffic shipping periods
Despite cross-border logistics, product quality and packaging are ensured.

5. Tracking and Communication

Sellers must provide tracking numbers for each shipment when available.
Buyers are encouraged to monitor tracking updates for estimated delivery.
Any issues with shipping, delivery delays, or damages must be communicated promptly between sellers and buyers.
Our team can assist sellers using our providers to ensure smooth logistics and high-quality delivery.

6. Estimated Delivery

Estimated delivery times are provided before purchase and depend on:
- Shipping origin (provider or seller location)
- Destination country
- Type of shipping selected (standard or expedited)
International shipments may take longer than domestic shipments due to customs processing.
Sellers must communicate expected delivery windows and provide tracking numbers.
Buyers should allow reasonable delays during peak periods or customs inspections.

7. Summary

Buyer always pays shipping and import costs, whether using our provider or the seller’s own provider
Sellers are responsible for accurate product information, packaging, labeling, dispatch, and communication
Cross-border shipping may occur from India or other countries; quality and safety are guaranteed
Shipping costs, origin, and delivery times are always transparent before purchase
For insurance or refund questions, see Refund and Insurance

Shipping Guide

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